Services & Platforms

Last updated: 22 April 2025

URL & Port Requirements

play.shopbeat.co.za:80/60000
mystudio.shopbeat.co.za:80/8080
sync.shopbeat.co.za:80/443
vpn.shopbeat.co.za:5000 (Optional, but needed for remote support)

Network Time Protocol (NTP) On Port 123

time1.google.com
time2.google.com
time3.google.com
time4.google.com
time.shopbeat.co.za

ICMP (Ping) Traffic / Protocol Allowed

The media player will use the ping command to test and solve possible network issues. For this reason ICMP traffic from the media player is required. The media player will ping for example the gateway, our servers, time servers and other destinations to test network stability etc.

Check Your Network

Use the tool below to test, from your own network, whether this device can reach the servers listed above. It runs entirely in your browser and checks nothing else. For a more complete test — including the streaming and VPN ports, NTP time sync, and ICMP ping, which a browser cannot test directly — download the network check tools below and run them on the affected network.

Servers to test

Click "Run Diagnostics" to test each server below.

LabelURL (include port if non-standard)Type

Download the full network check tools

One ZIP containing two tools that test every requirement above, including the ones a browser can't reach: a Windows executable (no install needed, just double-click) and a Python script for Mac/Linux or anyone who prefers running it from a terminal.

Download Network Check Tools (.zip)

Unzip, then run ShopBeatNetworkCheck.exe (Windows) or python3 shopbeat_port_check.py (Mac/Linux). A report is saved next to the tool when it finishes — send it to support@shopbeat.co.za.